30% off everything at checkout 'til Jan 10. Free shipping on orders over $100!

FAQ

FAQ Q: WHERE DO YOU SHIP TO?

A: We operate globally and ship worldwide to all major destinations.

Q: WHY ISN'T MY TRACKING NUMBER WORKING?

A: Tracking information is usually available within 5-10 days of shipment.

Q: I ORDERED MULTIPLE ITEMS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?

A: Since our suppliers manufacture on demand and we have a large assortment of products not always stocked in the same region, we may ship your items at different times from different fulfillment centers.

Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?

A: Average shipping times for USA:

  • Hoodies/T-Shirts Production (2-3 days) > Shipping (3-7 days) 
  • Please allow additional 7-10 days for orders outside the US. (rarely)
  • Other items Production/packing (2-5 days) > Shipping (2-4 weeks) > Delivery Due to multiple warehouse shipping, sometimes your items will arrive separately - which is perfectly normal. Please wait a little longer, the rest of your shipment is coming shortly!

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely. We stand behind our security to ensure all your personal information is encrypted. We do not store any of your credit card information and it will only be used for the purchasing of your product. 

Q: DO YOU OFFER REFUNDS?

A: We can usually offer a full refund on your order if there is any kind of issue. 

Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?

A: If you have further questions that are not addressed here, contact us via any of our social medias or email at info@enggmerch.com and we will get back to you as soon as possible!